Dear Kenny - nice article - key points that apply to us in many ways and as a benchmark to make sure we are on track. We are executing many of these principles in our daily work...some do not apply because we do not have employees - but we look as the local community as our employer and keep integrity first and foremost - consistency, commitment and collaboration are our keys to success - it is creating Visibility, Credibility and keeps our profitability consistent in a down economy...thanks.